ESCRIBE’S CLOSED CAPTIONING SERVICES
YOUR QUESTIONS ANSWERED
We know that every job is different, but some things remain the same. Here we answer commonly asked questions about our services. If you don’t find what you are looking for, just ask.
1). Do you caption videos in languages other than English?
No. We do not transcribe English speaking videos to foreign languages nor do we transcribe foreign language videos to English. Our transcription and closed captioning services are in English. It’s what we do best.
2). What is a video master?
A video master is the final copy of your video that you deliver to eScribe for captioning. All the editing has been finalised and this is the video you want to upload to your website or YouTube.
3). Can you caption a video straight from YouTube?
No. YouTube.com and similar sites do not allow you to download videos for you to deliver to eScribe for closed captioning services.
4). Can eScribe do the closed captions for my video from mine or any other website?
No. The video needs to be delivered to eScribe. Closed Captions are provided to the client by way of a caption file for them to add to their video, so captions appear if CC is selected when the video is played.
5). I have 4 videos totalling 6 minutes. Can I just pay for 6 minutes?
No. Each video submitted for captioning is charged as a separate job. There is a flag fall applicable for each video file. Our Closed Captioning Services Rates Card provides a snapshot of our rates and terms and conditions.
6). Do you offer volume discount?
Yes. Our Rates Card provides for Volume Discount.
7). Can you just do the transcript for us so we can do our own captioning?
No. We provide a completely integrated transcription and closed caption service.
8). Are transcripts transcribed differently for captioning than just normal transcripts?
Yes. Descriptive transcripts prepared for closed captions are not the same as normal transcripts.
9). Can I use a normal transcript for closed captioning?
No. The closed captioning process starts at the beginning of the transcription that is used to produce the closed caption file.
